Gifts with fruit:
||CT, MA, ME,
NH, RI, VT
|All Other States
||3 Day Select
||2nd Day Air
|1 - 5 lbs
|6 - 10 lbs
|11 - 20 lbs
|21 - 30 lbs
|31 - 40 lbs
|Over 41 lbs
Gifts with fruit are shipped to be in transit for the fewest days possible. Therefore, gifts with fruit may not ship on the day you select. Gifts with fruit most often do not ship on Fridays and often do not ship on Thursdays (unless we are sure it will be delivered by Saturday). Gifts with fruit are most often held to ship on Mondays or Tuesdays. Feel free to call us if you have questions, or you can send us an instant message during regular office hours - just click on the green chat box at the bottom of the page!
How to determine arrival date of your gift:
- Place your order before 2 pm EST* (Monday through Friday); this is Day Zero.
- Day One: the first business day after Day Zero
- Example: an order placed on Tuesday, 11 am EST will ship that day.
- Day Zero: order date/Tuesday
- Day One: Wednesday.
- Day Two: Thursday.
- Day Three: Friday. If shipping to a 4-day zone, this gift would arrive on Monday. (Saturdays and Sundays are not delivery days).
- *Orders placed after 2 pm EST are not processed until the next business day.
After your order is placed, each basket is made and then shipped Monday – Friday.
If you place your order before 2 pm EST (Monday-Friday), the gift should ship the same day. Orders placed after 2 pm EST (Monday-Friday) will ship the next business day. Please check our delivery map below for estimated delivery times.
Orders placed on Saturday and Sunday will ship the following Monday or the day you selected.
Ruma's ships gift baskets nationwide from our facility in the Boston area. The majority of our gift baskets are shipped via UPS or Fed Ex and you will receive a tracking number so that you can check the progress of your delivery.
Click here to track a gift basket
on our site.
Express Delivery Options:
To ensure freshness, perishable fruit baskets or fruit and gourmet baskets sent to the following states will be sent via an expedited 3 Day Select delivery:
Pertinent information needed for all orders:
- New Mexico
- North Dakota
- South Dakota
- Recipient's full name
- Recipient's complete address with zip code
- Pertinent delivery details, such as suite, floor, apartment #, "attention to", etc
- Recipient's phone number (will not be used by Ruma's for any marketing purpose; we will attempt to contact the recipient if we cannot find the address or have difficulty delivering your gift)
- Gift message with signature
- NOTE: Ruma's satisfaction guarantee does not extend to orders with incomplete/missing information.
Ruma's is not responsible for orders missing pertinent information (see above), a recipient who has transferred from a company or is on vacation, a recipient who has been discharged from hospital, or for company or school closings and/or all weather related incidents.
We are not responsible for wrong or incomplete addresses; re-ship charges apply
. We are not responsible for packages once they have been delivered.
From time to time, Ruma’s will work with an associate in another area of the country to fulfill an order.
All merchandise is subject to inventory availability. Ruma’s reserves the right to substitute products of equal or greater value when needed.
As a general rule, we do not call the recipient prior to delivery. Signatures are not generally required for delivery. As a general rule Fed Ex/UPS drivers will leave a gift in a "safe, protected place." However, it is at the driver's discretion not to leave a package when he or she does not feel the package will be safe. Three delivery attempts are made before the package is returned to us. Reship charges apply as needed.
*NOTE: Shipping/delivery amount is calculated using the ship weight (not the net weight, which is shown); some gifts will be bumped into the next 'level' of shipping due to the packaging. To determine the exact amount of shipping/delivery, click the CALCULATE DELIVERY - SHOW DETAILS button on the View Cart page of checkout.
If a basket is refused at delivery and is not damaged, we will refund your money when the gift is returned to us by UPS/Fed Ex. If the basket is returned and damaged, we cannot refund your money.
During the December holiday rush, Ruma’s cannot guarantee a specific day/date of delivery.
Rather, please indicate the week you would like your gift basket delivered. (week of 12/3, week of 12/10, week of 12/17). We will do our best to accommodate your delivery date. Expect extra days in transit.
Christmas falls on Tuesday. Ruma's does not deliver on Sundays. Ruma's has limited home delivery on Saturdays. Please note that additional days are needed for delivery at this time of year. Choosing to deliver the week before Christmas (week of 12/17/12) may delay your basket delivery until after Christmas due to UPS and FedEx demands and/or weather conditions. We recommend that you order early and that you specify the week of 12/03 or the week of 12/10 or earlier for delivery.
Due to state regulations, wine cannot be shipped to Utah or Kentucky. We also do not ship wine to Alaska, Hawaii, Puerto Rico or Canada. Please see our selection of Gourmet Baskets
for some alternative gift ideas.
Shipping to Alaska, Hawaii and Puerto Rico and Canada
Fresh fruit can not be shipped to these areas; Ruma's can send gourmet baskets only. For the best delivery possible, Ruma's ships gifts to Alaska, Hawaii, Puerto Rico and Canada for a flat fee of $40. Unfortunately, we do not have control over the amount of days in transit for deliveries to AK, HI, Puerto Rico or Canada. Please allow more time for delivery, at times up to 3-4 weeks. We cannot guarantee a specific day/date of delivery for items to AK, HI, Puerto Rico or Canada.
During December, at least one week is needed for shipment to Canada; additional time for delivery is needed as well. Orders containing fresh fruit will be fulfilled by our Canadian affiliates. Please allow extra time for delivery. Note for Holiday 2012: Christmas falls on Tuesday. Ruma's does not deliver on Sundays. Please note that additional days are needed for delivery at this time of year.
Choosing to deliver the week of Christmas (week of 12/17/12) will delay your basket delivery until after Christmas. We recommend that you order early.